September 25, 2017

Dockless Bikeshare in the District: FAQ’s

By now, you might have heard that DDOT is allowing private companies to operate dockless bikeshare in the District. The six-month demonstration project will determine if dockless bikeshare will be allowed to remain in the District, and how such businesses would be required to operate. Many have had questions regarding this new service, so we’ve answered the most common inquiries below. Should you require more information, please contact dockless.bikeshare@dc.gov. 

1. Who is in charge of the dockless bikes? 

Individual private companies operate and maintain the dockless bikeshare services. The District Department of Transportation developed terms and conditions for operations. DDOT is conducting an initial six-month demonstration program to determine how dockless bikeshare systems should operate going forward.

2. Is dockless bikeshare part of Capital Bikeshare?

No. Capital Bikeshare is jointly operated by the District of Columbia, Arlington County, the City of Alexandria, Montgomery County, and Fairfax County. Each jurisdiction owns the bikes and stations, and jointly contract for operations and maintenance services. The dockless bikeshare programs are not affiliated with Capital Bikeshare. Capital Bikeshare bikes must be returned to docking stations. 

3. How do I report bikes that are left on my property or in another inappropriate location?

First, you should report the bike to the company providing the service. Contact information for each company is provided on the bikes. Second, you should report the issue to DDOT through the District’s 311 system under “Bicycle Issues”.

4. How do I sign up to use one?

Visit the website/mobile app of the company. You will need a separate account from Capital Bikeshare as there is no affiliation between the two.

5. Where should the bikes be parked?

Anywhere a bike should reasonably be parked that allows for at least a 5-foot clear pedestrian zone and does not impede access by any other transportation mode. If they are parked on your private property, or somewhere hazardous, you may move the bike.

6. How can I provide feedback on dockless bikeshare?

DDOT welcomes community feedback on dockless bikeshare during the demonstration period. You can provide feedback to dockless.bikeshare@dc.gov.