June 30, 2018

Dock Your Bike to Get the Green Light

by Korrea Johnston

Do you know how to use Capital Bikeshare? You just have to unlock, ride, and return your bike — it’s simple as that! To end your Capital Bikeshare trip successfully and avoid additional usage fees, you must return your bike to any Capital Bikeshare station or corral at the end of your trip.

If a station is full and there are no remaining docks, find another nearby station with enough space to dock the bike. Once you find an available docking station, push your bike firmly into the empty dock and wait for the green light to make sure it’s properly locked. If you do not see a green light, then that means your trip may still be open, and you will continue to be charged for your journey.

Watch Capital Bikeshare’s video that makes docking as easy as 1-2-3! 

Still Having Trouble?

If you’re still having trouble docking a bike, first try finding a different dock. Otherwise, please contact Capital Bikeshare customer service. Never leave your bike unattended. It’s a good idea to enable push notifications on the Capital Bikeshare mobile app, so you’ll get a confirmation every time you’ve successfully docked your bike. If your ride is not properly docked and the system notices a parking violation, you’ll get in-app alerts or emails. If you prefer to receive an email confirmation, you can sign up through your Capital Bikeshare account online – log into your account through the website, scroll down to “Membership status,” click on “Manage notifications,” check the box next to “Yes, send me an email notification each time I return a bike” and click the “Change” button.

Capital Bikeshare Corrals

Biking to work? Docking a bike could be even easier for you! During the peak hours of the week, Capital Bikeshare offers bike corrals at five of their busiest DC stations to help you dock your bike and avoid having to find an empty dock during your commute. All corrals are open from 7am to 1pm and operate Monday through Friday (except federal holidays) during the spring, summer, and fall months. The corrals are located at the following stations:

• 13th & NY Ave NW – Closed November 29th
• 17th & K Street NW/Farragut Sq – Closed November 29th
• Union Station Corral – Closed November 1st
• 21st & M Street NW – Closed November 1st
• Georgetown Harbor / 30th St NW – Closed November 29th

Please be advised that Capital Bikeshare may relocate corrals due to demand. Be on the lookout for changes on social media!